Overnormality

Refund Policy

Overview

This Refund Policy outlines the criteria for assessing and issuing refunds. Our aim is to maintain fairness while upholding service quality and operational standards.

Criteria for Refund

Refunds might be issued for billing errors, duplicate payments, or service disruptions verified as technical issues. Other requests are evaluated individually to ensure transparency.

Non-Refundable Situations

Certain services, digital products, or completed work may be non-refundable after delivery. We recommend reviewing descriptions before purchase.

How to Request a Refund

To request a refund, provide written documentation including transaction details and issue specifics. We will assess and respond within a reasonable timeframe. Approved refunds are processed using the original payment method.

Partial or Conditional Refund Options

Partial refunds may be granted for incomplete or undelivered services. Conditional refunds are evaluated on a case-by-case basis.

Resolving Conflicts

If disagreements arise, we encourage open communication with supportive documentation to reach a fair, mutually agreeable resolution.

Processing Time for Refunds

Approved refunds generally take 5–10 business days to process. Any delays may depend on financial institutions.

Limitations and Rules

Refunds are not issued for service misuse, fraudulent behavior, or breaches of Terms. Decisions are final upon notification.

Policy Adjustments

This policy may be revised occasionally. The latest version will always be displayed on this page.